Beauty salons
Pokkie answers while you treat
Appointments, reschedules, and pricing questions — handled without interrupting your treatment.
Get a callWhat it delivers
- Appointments booked with the correct treatment duration
- Evening calls stop disappearing into voicemail
- Cancellations arrive in time to refill the slot
In a beauty salon every interruption is visible to the client on the table. Answering means making someone wait; not answering means losing a booking. This isn't a scheduling problem — it's a capacity problem.
What Pokkie takes over
- Books appointments with the correct duration per treatment.
- Answers questions about price, duration, and what a treatment involves.
- Takes reschedules and cancellations, including outside opening hours.
- Sends confirmations so forgotten appointments decline.
- Transfers complaints, corrections, or medical questions.
Why utilisation depends on this
A client who cancels in time lets you resell the slot. If they can't reach anyone, it becomes a no-show and your table sits empty during an hour that could already have been paid for. Being reachable for cancellations is revenue.
What you configure up front
- 1Record your treatments with correct durations and price guidance.
- 2Write your cancellation policy in plain language.
- 3Decide which topics always go to a human.
- 4Turn on automatic confirmations.
Frequently asked questions
- Can Pokkie book appointments per treatment?
- Yes. As long as you've set duration and availability per treatment, Pokkie offers a suitable slot instead of only taking a call-back request.
- Does Pokkie answer in the evening?
- Yes. Evening calls are exactly the ones that currently disappear into voicemail, while clients prefer to arrange appointments outside working hours.
- What happens with a complaint about a treatment?
- Complaints, corrections, and medical questions are transferred to you or captured as a call-back request.