Restaurants
Pokkie answers during service
Reservations, changes, and menu questions — handled while your team stays on the floor.
Get a callWhat it delivers
- Reservations captured through the evening rush
- Cancellations answered, so you resell the table
- Allergy, parking, and group questions cost no staff time
Restaurant call volume peaks exactly when you can least absorb it. Between seating the first guests and the last orders, everyone wants to book, change, or ask something at once. Whoever answers isn't at a table.
What Pokkie does during service
- Handles several calls at once, so no queue forms.
- Captures reservations with date, time, party size, and name.
- Answers recurring questions about hours, allergies, parking, and group policy.
- Takes changes and cancellations so tables don't stay needlessly blocked.
- Transfers to your team for private dining, events, or complaints.
The hours you're losing now
Most missed reservations fall into two blocks: the evening rush and the hours you're closed. The second is deceptive, because guests often plan late at night and on Sundays — precisely when nobody is there to pick up.
A cancellation you answer is a table you get to sell twice.
What you need to start
- 1Prepare your opening hours, capacity, and group policy.
- 2Collect the questions you get most, including allergy and parking details.
- 3Decide which conversations always go to a human.
- 4Forward your number and listen in on the first call.
Frequently asked questions
- Can Pokkie take reservations during peak hours?
- Yes. Pokkie handles several calls simultaneously, so callers don't sit in a queue while your team is on the floor.
- Can Pokkie answer menu and allergy questions?
- Yes, provided you've configured that information. Opening hours, allergy details, parking, and group policy are standard questions Pokkie handles independently.
- What happens with a private dining request?
- Exceptional requests like private dining, events, or complaints are transferred to your team or captured as a call-back request.